FAQ

Hi All

You may use the FAQ guide below to help out with any of your questions you may have.

Please login to TheMacLyf MasterClass via Teachable to access your course. You can do so here

Please take a screenshot of your order confirmation and you may reach out to our onboarding team here on Instagram @maclyf_marketplace_team

The marketplace automation covers set up of your account, daily product posting, order fulfilment and CSV data tracking.

It is your job to provide an easily accessible means to access your Facebook account. Our team does not handle customer support on your Facebook account and does not currently provide this service.

Initial marketplace set up generally takes 24-48 hours.

You can easily cancel your subscription at the push of a button via your account dashboard. Please be sure to login with the same email you used when purchasing

You can click here to login

Since all our packages are now digital packages, they are deemed as "used" the moment after you place your order, therefore we do not currently offer refunds. You can find more package information here

Refund Policy

Marketplace scaling is not included in the subscription package and is taught individually in the course. If you're interested in scaling your marketplace account, we recommend checking out the MasterClass here

TheMacLyf Master Class

We sure do! You can check out all TheMacLy's free training material on YouTube here

WATCH NOW

First try clearing your cookies, cache and data browsing history. You may then attempt to log back into Shopify

If you need further assistance you may contact the Shopify live chat team here

Shopify Live Chat Support

Marketplace bans can happen for a variety of different reasons but it's nothing to stress about, most can be resolved super fast. Our marketplace specialist will give you help with your account after ordering and give you many tools to use to regain access to Facebook Marketplace.

Our team is not responsible for Facebook's actions as every account is unique, we can only provide you with the best possible tools to help.