You may use the FAQ guide below to help out with any of your questions you may have.
The marketplace automation covers set up of your account, daily product posting, order fulfilment and CSV data tracking.
It is your job to provide an easily accessible means to access your Facebook account. Our team does not handle customer support on your Facebook account and does not currently provide this service.
Initial marketplace set up generally takes 24-48 hours.
Since all our packages are now digital packages, they are deemed as "used" the moment after you place your order, therefore we do not currently offer refunds. You can find more package information here
Marketplace scaling is not included in the subscription package and is taught individually in the course. If you're interested in scaling your marketplace account, we recommend checking out the MasterClass here
TheMacLyf Master Class
First try clearing your cookies, cache and data browsing history. You may then attempt to log back into Shopify
If you need further assistance you may contact the Shopify live chat team here
Shopify Live Chat Support
Marketplace bans can happen for a variety of different reasons but it's nothing to stress about, most can be resolved super fast. Our marketplace specialist will give you help with your account after ordering and give you many tools to use to regain access to Facebook Marketplace.
Our team is not responsible for Facebook's actions as every account is unique, we can only provide you with the best possible tools to help.